Cancellation policy

Right of cancellation

You have the right to cancel this contract within fourteen days without stating any reasons.
The return of goods is not possible from Switzerland.

The cooling-off period is specified as fourteen days from the day on which you or a third party specified by you, who is not the carrier, took possession of the goods.

In order to exercise your right of cancellation, you must notify us – 

timkid Kindermöbel GmbH
Mühlendeich 15
19303 Dömitz, Germany
Tel.: +49 38758 369-33
Fax: +49 38758 369-36

in a clear declaration (e.g. a letter sent by postal mail, fax or email) of your decision to cancel this contract. You may use the sample cancellation form provided here, although this is not obligatory.

In order to keep within the time limit set for the cooling-off period, it is sufficient if you send the notification that you are exercising this right of cancellation before the cooling-off period has come to an end.

Consequences of the cancellation

If you cancel this contract, we must refund all payments that we have received from you, including delivery costs (excluding additional costs that resulted if you selected a different form of delivery than the cheapest, standard delivery offered by us). The payments must be returned immediately and at the latest within fourteen days of the day when notification of your cancellation of this contract is received by us. When we refund payments, we use the same form of payment as chosen by you for the original transaction, unless a different arrangement has been expressly agreed with you. On no account will you be charged for this refund. We can refuse to refund the payment until we have received the goods or until you have produced evidence that you have returned the goods, whichever is earlier.

You must return the goods to us immediately and in any case send or hand them back to us at the latest within fourteen days of the day on which you notify us of the cancellation of this contract. You keep within the time limit set for the cooling-off period if you send the goods before fourteen days have passed. You must pay the direct costs of returning the goods. You must also pay the indirect costs of returning goods that cannot be sent by parcel carriers, with a maximum amount of 40,00 euros.

You must only reimburse us for a loss in the value of the goods in the case that this loss in value is due to inappropriate handling of the goods in order to verify the condition, features and functioning of the goods.

End of the cancellation policy

The right of cancellation does not apply to long-distance transactions

  •  not concluded by us with consumers in line with §13 German Civil Code (BGB – Bürgerliches Gesetzbuch). A consumer is any natural person who concludes a legal transaction for purposes that can be predominantly assigned neither to their commercial nor their self-employed professional activity.
  • for the delivery of goods that are not ready-made and whose production is significantly based on an individual selection or instruction by the consumer, or that are clearly tailored to the personal needs of the consumer.
  • for the delivery of sealed goods that are not suitable for returning owing to reasons of health protection or hygiene if their seal has been removed after delivery.
  • for the delivery of goods if they were inseparably combined with other goods after delivery owing to the nature of these goods.

Sample cancellation form

(If you wish to cancel the contract, please complete and return this form.)

To timkid Kindermöbel GmbH, Mühlendeich 15, 19303 Dömitz, Germany; Fax: +49 38758 369-36, email:

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)/ Received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only when notified in paper form)

(*) Delete as appropriate.

All prices are quoted net of the statutory value-added tax and shipping costs and possibly delivery charges, if not otherwise described.