Privacy

Privacy Policy in accordance with the GDPR

I. Name and Address of the Controller

The controller within the meaning of the General Data Protection Regulation (GDPR), other national data protection laws of the Member States and other provisions relating to data protection is:

timkid GmbH
Mühlendeich 15
19303 Dömitz
Germany

Phone: +49 38758 36933
E-mail:

II. General Information on Data Processing

1. Scope of the Processing of Personal Data

As a general principle, we process the personal data of our users only to the extent necessary to provide a functional website and our content and services. The processing of our users’ personal data is generally carried out only with the user’s consent. Exceptions apply where prior consent cannot be obtained for factual reasons or where the processing of data is permitted by statutory provisions.

2. Legal Basis for the Processing of Personal Data

Where we obtain the data subject’s consent for the processing of personal data, the legal basis for such processing is Art. 6 (1) (a) GDPR.

Where the processing of personal data is necessary for the performance of a contract to which the data subject is a party, the legal basis is Art. 6 (1) (b) GDPR. This also applies to processing operations necessary for the implementation of pre-contractual measures.

Where the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, the legal basis is Art. 6 (1) (c) GDPR.

Where the processing of personal data is necessary in order to protect the vital interests of the data subject or another natural person, the legal basis is Art. 6 (1) (d) GDPR.

Where the processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, and such interests are not overridden by the interests, fundamental rights or freedoms of the data subject, the legal basis for the processing is Art. 6 (1) (f) GDPR.

3. Data Erasure and Storage Period

The personal data of the data subject will be erased or blocked as soon as the purpose for which it was stored no longer applies. Data may also be stored where this has been provided for by European or national legislators in EU regulations, laws or other provisions to which the controller is subject.

The data will also be blocked or erased if a storage period prescribed by the aforementioned provisions expires, unless further storage is necessary for the conclusion or performance of a contract.

III. Provision of the Website and Creation of Log Files

1. Description and Scope of Data Processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the accessing device.

The following data is collected:

• Information about the browser type and version used
• The user’s operating system
• The user’s Internet service provider
• The user’s IP address
• Date and time of access
• Websites from which the user’s system accesses our website
• Websites accessed by the user’s system via our website

The data is also stored in the log files of our system. This data is not stored together with other personal data of the user.

2. Hosting

Our website is hosted on servers operated by Timme Hosting GmbH & Co. KG. As part of the hosting services, personal data required for the operation of the website and the provision of its content is processed.

The processing is based on Art. 6 (1) (f) GDPR and our legitimate interest in the secure and efficient operation of our website.

3. Legal Basis for Data Processing

The legal basis for the temporary storage of data and log files is Art. 6 (1) (f) GDPR.

4. Purpose of Data Processing

The temporary storage of the IP address by the system is necessary to enable the delivery of the website to the user’s device. For this purpose, the user’s IP address must remain stored for the duration of the session.

The storage of data in log files serves to ensure the functionality of the website. In addition, the data is used to optimise the website and to ensure the security of our information technology systems. The data is not evaluated for marketing purposes in this context.

These purposes also constitute our legitimate interest in data processing pursuant to Art. 6 (1) (f) GDPR.

5. Duration of Storage

The data will be deleted as soon as it is no longer required for the purpose for which it was collected. Where the data is collected for the provision of the website, this is the case when the respective session has ended.

Where the data is stored in log files, it will be deleted after no later than seven days. Storage beyond this period is possible. In such cases, the IP addresses of users are deleted or anonymised so that it is no longer possible to identify the accessing client.

6. Right to Object and Removal Option

The collection of data for the provision of the website and the storage of data in log files are essential for the operation of the website. Consequently, users have no right to object to such processing.

IV. Cookies and Consent Management

1. Description and Scope of Data Processing

Our website uses cookies and comparable technologies.

Technically necessary cookies are stored on the basis of Section 25 (2) TDDDG insofar as they are required for the operation of the website.

All other cookies and technologies, in particular those used for statistical and analytical purposes, are only used with your express consent in accordance with Section 25 (1) TDDDG and Art. 6 (1) (a) GDPR.

We use the consent management tool “GDPR Cookie Consent” to manage your consent preferences. Your selected consent settings are stored in order to apply them during future visits to our website.

2. Legal Basis for Data Processing

The legal basis for the use of technically necessary cookies is Section 25 (2) TDDDG in conjunction with Art. 6 (1) (f) GDPR.

The legal basis for the use of cookies and comparable technologies requiring consent is Section 25 (1) TDDDG in conjunction with Art. 6 (1) (a) GDPR.

3. Purpose of Data Processing

The use of cookies serves the technical provision of the website, the improvement of user experience and – subject to your consent – the analysis of the use of our website.

4. Duration of Storage

The storage period of the cookies used depends on their respective purpose and can be found in the settings of our consent management tool.

5. Right to Object and Withdrawal of Consent

You may change or withdraw your consent at any time with effect for the future via the cookie settings on our website.

V. Information for Existing Customers

1. Description and Scope of Data Processing

We periodically send information about our products, new product developments, price changes, company news and seasonal greetings to existing business customers.

For this purpose, we process the contact details collected in the course of our business relationship, in particular:

• Name
• Company name
• Contact person
• E-mail address
• Customer data relating to existing business relationships

We use the software SuperMailer to send these e-mails.

The data will not be disclosed to any other third parties.

2. Legal Basis for Data Processing

The processing is based on Art. 6 (1) (f) GDPR.

Our legitimate interest lies in maintaining existing business relationships and providing our business customers with information about our products, services and company-related matters.

3. Purpose of Data Processing

The data is processed for the purpose of communicating with existing business customers and providing information about products, price changes, new product developments and other business-related matters.

4. Duration of Storage

The data will be stored for the duration of the existing business relationship. It will be deleted as soon as storage is no longer necessary for the aforementioned purposes and provided that no statutory retention obligations apply.

5. Right to Object and Removal Option

Data subjects may object to the use of their e-mail address for future informational communications at any time. An informal notification sent to the contact details provided in this Privacy Policy is sufficient for this purpose.

VI. Registration and Customer Account

1. Description and Scope of Data Processing

Users have the option of creating a customer account on our website. In addition, orders may also be placed as a guest without creating a customer account.

As part of the registration process and the use of the customer account, the personal data provided by the user is processed. This may include, in particular:

• First and last name
• Billing and delivery address
• E-mail address
• Telephone number (if provided)
• Company details (for business customers)
• Order and customer data

The data is processed for the provision of the customer account and for the processing and fulfilment of orders.

2. Legal Basis for Data Processing

The legal basis for the processing of data in connection with registration and the maintenance of a customer account is Art. 6 (1) (b) GDPR.

3. Purpose of Data Processing

The processing of data serves the establishment and administration of the customer account, the processing and fulfilment of orders and communication with the customer.

4. Duration of Storage

The data will be stored for the duration of the customer account. Following the deletion of the customer account, the data will be erased unless statutory retention obligations prevent such deletion.

Data relating to orders will be stored in accordance with the applicable statutory retention periods under commercial and tax law.

5. Right to Object and Removal Option

Users may request the deletion of their customer account at any time. Statutory retention obligations remain unaffected.

Where the processing of data is necessary for the performance of a contract or compliance with legal obligations, no right to premature deletion of such data exists.

VII. Contact Form and E-mail Contact

1. Description and Scope of Data Processing

Our website provides a contact form that may be used for electronic communication. If a user makes use of this option, the data entered into the input form will be transmitted to us and stored.

In addition, the following data is stored at the time the message is sent:

• The user’s IP address
• The user’s e-mail address
• The user’s first and last name
• The date and time the message was submitted

Your consent to the processing of your data is obtained as part of the submission process, and reference is made to this Privacy Policy.

Alternatively, it is possible to contact us via the e-mail address provided. In this case, the user’s personal data transmitted by e-mail will be stored.

No data will be disclosed to third parties in this context. The data will be used exclusively for the purpose of processing the correspondence.

2. Legal Basis for Data Processing

Where the user has given consent, the legal basis for the processing of the data is Art. 6 (1) (a) GDPR.

The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 (1) (f) GDPR. If the e-mail contact is aimed at the conclusion of a contract, the additional legal basis for processing is Art. 6 (1) (b) GDPR.

3. Purpose of Data Processing

The processing of personal data entered into the contact form serves solely to process the user’s enquiry. In the case of contact by e-mail, this also constitutes the necessary legitimate interest in the processing of the data.

Any additional personal data processed during the submission process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of Storage

The data will be erased as soon as it is no longer required for the purpose for which it was collected. In the case of personal data entered into the contact form and data transmitted by e-mail, this is the case when the respective correspondence with the user has been concluded. The correspondence is deemed to have been concluded when it can be inferred from the circumstances that the matter concerned has been finally resolved.

Any additional personal data collected during the submission process will be erased after a period of no more than seven days.

5. Right to Object and Withdrawal of Consent

The user has the right to withdraw his or her consent to the processing of personal data at any time. If the user contacts us by e-mail, he or she may object to the storage of his or her personal data at any time. In such a case, the correspondence cannot be continued.

VII.a Electronic Right of Withdrawal Function

1. Description and Scope of Data Processing

Our website provides consumers with the option to exercise their right of withdrawal by means of an electronic withdrawal function.

If a customer makes use of this function, the personal data provided by the customer and the order information required to identify the respective contract will be transmitted to us and stored. This may include, in particular:

• First and last name
• Address
• E-mail address
• Order number
• Order details
• Date and time of submission
• The user’s IP address

Upon submission of the withdrawal declaration, the user will automatically receive a confirmation of receipt by e-mail.

2. Legal Basis for Data Processing

The legal basis for the processing of data in connection with the exercise of the right of withdrawal is Art. 6 (1) (c) GDPR (compliance with a legal obligation) and Art. 6 (1) (b) GDPR (performance and processing of the contractual relationship).

3. Purpose of Data Processing

The data is processed for the purpose of handling and documenting the withdrawal, communicating with the customer and complying with legal obligations relating to the right of withdrawal.

4. Duration of Storage

The data will be stored for as long as is necessary for the processing of the withdrawal and for compliance with statutory retention and documentation obligations.

5. Right to Object and Removal Option

The processing of data collected in connection with the electronic withdrawal function is necessary for the handling of the withdrawal and for compliance with legal obligations. In all other respects, the rights of data subjects are governed by the applicable provisions of the GDPR.

VIII. Payment Processing

We use external payment service providers to process payments. The personal data required for payment processing is transmitted to the selected payment service provider.

PayPal

If PayPal is selected as the payment method, payment processing is carried out by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg.

The transfer of data is based on Art. 6 (1) (b) GDPR for the performance of the contract.

Further information on PayPal’s processing of personal data can be found in PayPal’s Privacy Policy.

Mollie

For the processing of credit card payments and other payment methods offered via Mollie, we use Mollie B.V., Keizersgracht 313, 1016 EE Amsterdam, The Netherlands.

For payment processing purposes, the necessary personal data is transmitted to Mollie. This may include, in particular, the customer’s name, billing address, order details, payment information and technical transaction data.

The processing is based on Art. 6 (1) (b) GDPR for the performance of the contract.

Further information on Mollie’s processing of personal data can be found in Mollie’s Privacy Policy.

Move Payment

Where you select a payment method processed by Move Payment GmbH, payment processing is carried out by:

Move Payment GmbH
Bohlweg 5-7
38100 Braunschweig
Germany

For the purpose of processing the payment, the personal data required for payment processing is transmitted to Move Payment GmbH. This may include, in particular, the customer’s name, billing address, order details, payment information and technical transaction data.

The processing is based on Art. 6 (1) (b) GDPR for the performance of the contract.

Further information on the processing of personal data by Move Payment GmbH can be found in the provider’s Privacy Policy.

IX. Shipping and Logistics Service Providers

For the delivery of ordered goods, we transmit the personal data required for this purpose to the respective shipping and logistics service providers commissioned by us.

This includes, in particular:

• Name
• Delivery address
• Where applicable, telephone number or e-mail address for delivery purposes

The processing is carried out for the performance of the contract pursuant to Art. 6 (1) (b) GDPR.

Depending on the nature and scope of the order, delivery is carried out in particular by UPS, DPD, Hermes or freight forwarding companies commissioned by us.

X. Google Analytics 4

Subject to your consent, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, on our website.

Google Analytics 4 uses cookies and comparable technologies that enable the analysis of the use of our website. In particular, information regarding page views, duration of visits, interactions with the website, device information, browser information and the shortened IP address may be processed.

The processing is carried out exclusively on the basis of your consent pursuant to Art. 6 (1) (a) GDPR and Section 25 (1) TDDDG.

The data collected is used for the statistical analysis of the use of our website and for the optimisation of our online offering.

You may change or withdraw your consent at any time with effect for the future via the cookie settings on our website.

Further information on Google’s processing of personal data can be found in Google’s Privacy Policy.

XI. Google Tag Manager

We use Google Tag Manager provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is used to manage and integrate tags and scripts on our website via a user interface. Google Tag Manager itself does not store any cookies and does not create personal user profiles.

However, Google Tag Manager may be used to integrate additional services that may themselves process personal data.

The use of Google Tag Manager serves the efficient management and integration of analytics, marketing and other website services.

Further information on Google’s processing of personal data can be found in Google’s Privacy Policy.

XII. YouTube

Our website contains embedded YouTube videos provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

When accessing a page containing an embedded YouTube video, a connection to YouTube’s servers may be established. In this context, personal data, in particular the user’s IP address and technical information about the device and browser used, may be transmitted to YouTube.

If you are logged into your YouTube account, YouTube may associate your visit to our website with your user account.

Further information on Google’s processing of personal data can be found in Google’s Privacy Policy.

XIII. Rights of Data Subjects

Where your personal data is processed, you are a data subject within the meaning of the GDPR and are entitled to the following rights vis-à-vis the controller:

1. Right of Access

You have the right to obtain from the controller confirmation as to whether or not personal data concerning you is being processed by us.

Where such processing takes place, you may request access to the following information from the controller:

• the purposes for which the personal data is processed;
• the categories of personal data concerned;
• the recipients or categories of recipients to whom the personal data concerning you has been or will be disclosed;
• the envisaged period for which the personal data concerning you will be stored or, where specific information cannot be provided, the criteria used to determine that period;
• the existence of the right to rectification or erasure of personal data concerning you, the right to restriction of processing by the controller or the right to object to such processing;
• the existence of the right to lodge a complaint with a supervisory authority;
• all available information as to the source of the data where the personal data is not collected from the data subject;
• the existence of automated decision-making, including profiling, pursuant to Art. 22 (1) and (4) GDPR and, at least in such cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

You also have the right to request information as to whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate safeguards pursuant to Art. 46 GDPR relating to such transfer.

2. Right to Rectification

You have the right to request the rectification and/or completion of personal data concerning you from the controller if the processed personal data is inaccurate or incomplete. The controller shall correct the data without undue delay.

3. Right to Restriction of Processing

You have the right to request the restriction of processing of personal data concerning you under the following conditions:

• if you contest the accuracy of the personal data concerning you for a period enabling the controller to verify the accuracy of the personal data;
• if the processing is unlawful and you refuse the erasure of the personal data and instead request the restriction of the use of the personal data;
• if the controller no longer needs the personal data for the purposes of processing, but you require the data for the establishment, exercise or defence of legal claims; or
• if you have objected to processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds of the controller override your grounds.

Where the processing of personal data concerning you has been restricted, such data may, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person, or for reasons of important public interest of the Union or of a Member State.

If the restriction of processing has been limited in accordance with the above conditions, you will be informed by the controller before the restriction of processing is lifted.

4. Right to Erasure (“Right to be Forgotten”)

a) Obligation to Erase Data

You have the right to obtain from the controller the erasure of personal data concerning you without undue delay, and the controller is obliged to erase such data without undue delay where one of the following grounds applies:

• the personal data concerning you is no longer necessary in relation to the purposes for which it was collected or otherwise processed;
• you withdraw your consent on which the processing is based pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR, and there is no other legal ground for the processing;
• you object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR;
• the personal data concerning you has been unlawfully processed;
• the erasure of personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject;
• the personal data concerning you has been collected in relation to the offer of information society services referred to in Art. 8 (1) GDPR.

b) Information to Third Parties

Where the controller has made the personal data concerning you public and is obliged pursuant to Art. 17 (1) GDPR to erase such data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers processing the personal data that you, as the data subject, have requested the erasure of any links to, or copies or replications of, such personal data.

c) Exceptions

The right to erasure does not apply to the extent that processing is necessary:

• for exercising the right of freedom of expression and information;
• for compliance with a legal obligation requiring processing under Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
• for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
• for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the right referred to under section a) is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
• for the establishment, exercise or defence of legal claims.

5. Right to Notification

If you have exercised your right to rectification, erasure or restriction of processing vis-à-vis the controller, the controller is obliged to communicate such rectification, erasure or restriction of processing to each recipient to whom the personal data concerning you has been disclosed, unless this proves impossible or involves disproportionate effort.

You have the right to be informed by the controller about those recipients.

6. Right to Data Portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used and machine-readable format. You also have the right to transmit those data to another controller without hindrance from the controller to which the personal data has been provided, where:

• the processing is based on consent pursuant to Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR, or on a contract pursuant to Art. 6 (1) (b) GDPR; and
• the processing is carried out by automated means.

In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another, where technically feasible. The rights and freedoms of others shall not be adversely affected by this.

The right to data portability shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right to Object

You have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on Art. 6 (1) (e) or (f) GDPR. This also applies to profiling based on those provisions.

The controller shall no longer process the personal data concerning you unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing serves the establishment, exercise or defence of legal claims.

Where personal data concerning you is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing purposes. This also applies to profiling insofar as it is related to such direct marketing.

Where you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for such purposes.

Notwithstanding Directive 2002/58/EC, you may exercise your right to object in connection with the use of information society services by automated means using technical specifications.

8. Right to Withdraw Consent under Data Protection Law

You have the right to withdraw your consent under data protection law at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

9. Automated Individual Decision-Making, Including Profiling

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This shall not apply if the decision:

• is necessary for entering into, or the performance of, a contract between you and the controller;
• is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
• is based on your explicit consent.

However, such decisions shall not be based on special categories of personal data referred to in Art. 9 (1) GDPR unless Art. 9 (2) (a) or (g) GDPR applies and suitable measures to safeguard your rights and freedoms and legitimate interests have been implemented.

In the cases referred to under points (1) and (3), the controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, including at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.

10. Right to Lodge a Complaint with a Supervisory Authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant of the progress and the outcome of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

Last updated: June 2026